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Refund Policy

This Refund Policy explains when payments to BACODO are and are not refundable, including deposits, milestone payments, and project cancellations.

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Effective Date: July 14, 2026

This Refund Policy applies to services provided by BACODO, a brand of 5ASystems LLC, a limited liability company organized in the United States ("BACODO", "the Company", "we").

By requesting a service, accepting a quote, signing an agreement, or making a payment, the Customer acknowledges that they have read, understood, and agreed to this Refund Policy.

1. Scope of Application

This Policy applies to payments related to:

  • Website design and development.
  • Web application development.
  • Mobile application development.
  • Custom software development.
  • UI/UX design.
  • CMS development.
  • API integration.
  • AI integration.
  • SEO optimization.
  • Maintenance, upgrades, and technical support.
  • Consulting and other technology services provided by BACODO.

Specific refund terms in a Quote, Proposal, Statement of Work, or a separate contract will take precedence if they differ from this Policy.

2. Deposits Are Non-Refundable

The first payment is treated as a deposit that allows BACODO to:

  • Reserve the delivery schedule.
  • Allocate personnel.
  • Analyze requirements.
  • Plan the project.
  • Provide solution consulting.
  • Design the system architecture.
  • Prepare interface and content.
  • Begin work.

Once BACODO has begun any work related to the project, the deposit is non-refundable.

The Customer changing their mind, pausing, cancelling the project, discontinuing cooperation, or failing to provide necessary materials does not create an obligation for BACODO to refund the deposit.

3. Project Not Yet Started

The Customer may request cancellation and a refund of the first payment only if all of the following conditions are met at the same time:

  • BACODO has not begun requirement analysis.
  • No personnel has been allocated to the project.
  • No design, development, or technical consulting has been performed.
  • No cost has been incurred for third-party services.
  • The refund request is submitted in writing within 48 hours of payment.

BACODO reserves the right to deduct transaction fees, payment processing fees, currency conversion fees, or other non-recoverable costs before issuing a refund.

4. Project Already Started

Once a project has started:

  • The deposit is non-refundable.
  • Payments for completed phases are non-refundable.
  • Payments corresponding to work already performed are non-refundable.
  • Costs already paid to third parties are non-refundable.
  • The Customer must still pay any amounts due for completed work.

BACODO may deliver the portion of completed work corresponding to payments received, provided the Customer has fulfilled the related financial obligations.

5. Milestone Payments

Projects under $2,000 USD

The project is paid in two installments:

  • 50% to start the project.
  • 50% before go-live and source code handover.

The first payment is non-refundable once the project has started.

The final payment is non-refundable once the project has been accepted, gone live, or the source code has been handed over.

Projects at $2,000 USD or more

The project is paid in three installments:

  • 30% to start the project.
  • 40% upon completion of the agreed interim milestone.
  • 30% before go-live and source code handover.

Each installment becomes non-refundable once BACODO has started or completed the corresponding phase.

6. Customer Cancels the Project

The Customer may request to cancel the project at any time in writing.

If the Customer cancels the project:

  • The deposit is non-refundable.
  • Completed phases must be paid in full.
  • Work in progress will be charged based on the percentage completed.
  • Third-party costs already incurred remain the Customer's responsibility.
  • Phases that have not started will not be charged.

BACODO has no obligation to hand over source code or assets that have not been paid in full.

If the value of completed work exceeds the amount BACODO has received, BACODO reserves the right to invoice the Customer for the outstanding difference.

7. Customer Does Not Continue the Project

If the Customer has paid a deposit but subsequently:

  • Not providing content or materials.
  • Not responding to confirmation requests.
  • Not approving designs or functionality.
  • Not making the next payment.
  • Not continuing cooperation for personal or business reasons.

BACODO has no obligation to refund the deposit or any payments made for work already performed.

If the Customer does not respond for 14 consecutive days, BACODO reserves the right to pause the project.

If the Customer does not respond for 60 consecutive days, BACODO reserves the right to close the project and treat it as inactive.

Reopening the project after this period may incur restart fees and a new delivery schedule.

8. Refunds When BACODO Cannot Deliver the Project

The Customer may be considered for a refund if BACODO confirms in writing that:

  • BACODO cannot deliver the project within the agreed scope.
  • BACODO proactively cancels the project through no fault of the Customer.
  • BACODO fails to deliver paid-for work and cannot offer a reasonable alternative.

Any refund will be calculated based on the portion of work not yet performed.

BACODO reserves the right to deduct:

  • The value of work already completed.
  • Time spent on consulting and project management.
  • Design and development costs already incurred.
  • Third-party service costs.
  • Non-recoverable transaction and payment processing fees.

9. No Refund for Change of Mind

BACODO does not issue refunds in the following cases:

  • The Customer changes their mind after the project has started.
  • The Customer no longer needs the product.
  • The Customer changes their business model.
  • The Customer lacks the budget to continue the project.
  • The Customer finds another provider.
  • The Customer dislikes the product for subjective reasons, even though it still matches the approved scope.
  • The Customer fails to provide feedback or materials on time.
  • The Customer does not use the product after completion.
  • The Customer requests functionality outside the agreed scope.

10. No Refund for Accepted Work

An item is considered accepted when:

  • The Customer confirms acceptance in writing.
  • The Customer requests the product be deployed to a live environment.
  • The Customer uses the product in real-world operations.
  • The Customer receives the source code or access credentials.
  • The Customer does not respond within 7 days after BACODO sends an acceptance request.

Payments related to accepted items are non-refundable.

11. Revision Requests Are Not Grounds for a Refund

The Customer has the right to request revisions within the scope defined in the Quote or Proposal.

The fact that a product needs revisions, bug fixes, or adjustments based on feedback does not automatically create a right to a refund.

BACODO will have a reasonable opportunity to:

  • Review the issue.
  • Fix technical bugs.
  • Adjust items that are not yet appropriate.
  • Complete the product within the agreed scope.

The Customer may not request a refund without giving BACODO a reasonable opportunity to resolve the issue.

12. Out-of-Scope Requests

BACODO does not issue refunds for declining to perform out-of-scope requests for free.

Additional requests such as:

  • Adding features.
  • Adding screens.
  • Changing the entire interface.
  • Changing business processes.
  • Adding integrations.
  • Changing the technology platform.
  • Redoing a part that has already been approved.

These will be treated as a Change Request and may incur separate costs.

13. Third-Party Services

Fees paid for third-party services are generally non-refundable, including but not limited to:

  • Domain names.
  • Hosting.
  • Servers.
  • Security certificates.
  • Email services.
  • Licensed software.
  • Paid plugins and extensions.
  • Paid APIs.
  • Storage services.
  • Apple or Google developer accounts.
  • App submission fees.
  • Payment gateway fees.
  • Advertising fees.
  • Fees for purchasing licensed images, video, or content.

The refund policy for these services is determined by the respective provider.

14. UI/UX Design Services

Payments for design services are non-refundable once BACODO has begun:

  • Research.
  • Wireframing.
  • Mockup design.
  • Prototype design.
  • Building a brand identity system or design system.

If the Customer is not satisfied with the design, BACODO will carry out the agreed number of revision rounds.

Requesting a complete redesign after an option has already been approved may incur additional costs.

15. Maintenance and Support Services

Maintenance, support, or system management fees already paid are non-refundable for the period the service has started.

If the service is prepaid monthly or per period, the unused portion of the fee is only refunded when:

  • The specific terms of the service plan allow it.
  • BACODO proactively terminates the service through no fault of the Customer.
  • The parties agree otherwise in writing.

A period during which the service was unused because the Customer did not submit a support request is not grounds for a refund.

16. Digital Products and Source Code

Once source code, design files, technical documentation, login credentials, or a digital product has been delivered, related payments are non-refundable.

This provision protects BACODO because digital products cannot be returned in the same way as physical products once they have been copied or accessed.

17. Fraudulent Transactions

BACODO reserves the right to deny a refund and suspend service if it detects:

  • Fraudulent payment.
  • Use of an unauthorized card or account.
  • Providing false payment information.
  • Abuse of the refund program.
  • Deliberately receiving the product and then requesting a refund.
  • Violation of law or the Terms of Service.

BACODO reserves the right to provide transaction records, communication history, and proof of delivery to a bank, payment provider, or competent authority to resolve a dispute.

18. Payment Disputes and Chargebacks

Before requesting a chargeback or disputing a transaction with a bank, the Customer should contact BACODO so both parties have the opportunity to resolve the issue directly.

Submitting an invalid chargeback after BACODO has provided the service may be considered a breach of payment obligations.

BACODO reserves the right to:

  • Suspend all services.
  • Revoke system access.
  • Withhold source code or assets not yet delivered.
  • Provide evidence to the payment provider.
  • Demand payment of outstanding amounts.
  • Take appropriate legal action.

This provision does not limit any lawful rights consumers may have under applicable law.

19. How to Submit a Refund Request

Refund requests must be submitted in writing to:

  • Email: billing@bacodo.com

The request must include:

  • Customer's full name.
  • Business name, if applicable.
  • Email address used for payment.
  • Project ID or invoice number.
  • Payment date.
  • Payment amount.
  • Reason for the refund request.
  • Related documents or evidence.

BACODO may request additional information to verify identity and the transaction.

20. Review Timeline

BACODO will review valid refund requests within a reasonable time after receiving complete information.

Processing time may depend on:

  • The complexity of the project.
  • The progress of work already performed.
  • The communication history.
  • The payment provider.
  • The card-issuing bank.
  • The payment method.

BACODO confirming a refund does not mean the funds will appear in the Customer's account immediately.

The bank or payment provider may need additional time to complete the transaction.

21. Refund Method

Refunds are made through the original payment method whenever possible.

BACODO does not issue refunds to:

  • An account that does not belong to the payer.
  • A card other than the one used.
  • A third-party account that cannot be verified.
  • A method showing signs of fraud or legal violation.

If the original payment method is no longer available, BACODO may request additional information to select an appropriate alternative method.

22. Transaction Fees

Unless otherwise required by law, a refund may not include:

  • Payment processing fees.
  • Payment gateway fees.
  • Wire transfer fees.
  • Currency conversion fees.
  • Exchange rate differences.
  • Third-party service fees.
  • Taxes or non-recoverable fees.

23. Right to Deny a Request

BACODO reserves the right to deny a refund request if:

  • The request does not meet the conditions of this Policy.
  • The corresponding work has already been performed.
  • The product has already been accepted.
  • The source code or digital assets have already been delivered.
  • The request was submitted after the deadline.
  • The Customer has violated the Terms of Service.
  • The Customer provided inaccurate information.
  • The request shows signs of fraud or abuse.

BACODO will evaluate each case based on the project record and the obligations agreed upon by both parties.

24. Changes to This Refund Policy

BACODO reserves the right to update this Refund Policy at any time.

The version that applies to a given project is the version in effect at the time the Customer makes the first payment, unless the parties agree in writing to apply a different version.

25. Contact Information

  • BACODO
  • A brand of 5ASystems LLC
  • Billing email: billing@bacodo.com
  • Support email: support@bacodo.com
  • Website: https://bacodo.com