Terms of Service

The specific scope of work will be defined in a Quote, Project Proposal, Statement of Work (SOW), or other document confirmed in writing by both parties.

BACODO will only perform the items agreed upon by both parties.

Any additional request outside the original scope will be treated as a Change Request and may result in additional cost and timeline, and must be confirmed by the Customer before being carried out.

All payments are made in United States Dollars (USD), unless otherwise agreed in writing.

BACODO reserves the right to pause or stop project delivery if the Customer falls behind on the agreed payment schedule.

Once BACODO has begun work on the project, the deposit is non-refundable.

If the Customer voluntarily cancels the project after work has begun, BACODO reserves the right to retain the entire deposit to cover the personnel cost, time, and resources already allocated to the project.

BACODO is not responsible for delays resulting from the Customer providing incomplete information or failing to respond in a timely manner.

The delivery timeline is built around the Customer's cooperation and timely responses.

If the Customer does not respond or fails to provide necessary materials for 14 consecutive days, BACODO reserves the right to pause the project.

If there is no response from the Customer for 60 consecutive days, BACODO reserves the right to close the project.

Restarting the project after this period may incur additional costs to re-schedule delivery and set a new timeline.

BACODO performs revisions to content within the agreed scope.

Requests to add functionality, change business processes, add screens, integrate new systems, or change the system architecture are not considered revisions and will instead be handled through the Change Request process.

BACODO will only carry out these requests after the Customer approves them in writing.

After each phase, or the full project, is delivered, the Customer has 7 days to review and provide written feedback.

If BACODO does not receive a response within this period, the delivered item will be considered accepted by the Customer.

The Customer may cancel the project at any time.

BACODO reserves the right to terminate the engagement if the Customer engages in fraud, invalid payment, unlawful requests, or abusive or threatening behavior toward the Company's staff.

All platforms, libraries, frameworks, templates, components, AI systems, CMS, automation tools, development processes, technical documentation, and technology assets developed by BACODO prior to or outside the scope of the project remain the exclusive property of Công ty Trách nhiệm hữu hạn Kỹ thuật số Lê Sa.

Once the Customer has fulfilled all payment obligations, BACODO will transfer the rights to use and own the software developed specifically for the Customer's project, excluding technology assets owned by BACODO.

BACODO will only hand over source code, admin accounts, deployment accounts, and technical documentation after the Customer has fulfilled all payment obligations.

BACODO is not responsible for incidents, policy changes, API changes, discontinued service, or outages from these platforms.

Unless otherwise agreed in writing, BACODO warrants technical defects in work it developed for 30 days from the date of acceptance.

BACODO is committed to keeping the Customer's information, data, documents, and source code confidential.

BACODO will not disclose this information to third parties, except with the Customer's consent or as required by a competent authority under applicable law.

Unless a separate non-disclosure agreement (NDA) is in place, BACODO reserves the right to use the project name, interface images, and project description of completed work in its portfolio, website, or marketing materials.

To the extent permitted by law, BACODO is not liable for indirect damages such as loss of revenue, loss of profit, loss of data, or business interruption.

BACODO's total liability for any claim arising from the project will not exceed the total amount actually paid by the Customer for that project.

BACODO is not responsible for delays or failure to perform its obligations due to events beyond its reasonable control, such as natural disasters, war, pandemics, cyberattacks, widespread power outages, Internet outages, actions by government authorities, or incidents caused by third-party service providers.

These Terms are governed by and construed in accordance with the laws of Vietnam.

Any disputes arising will be resolved in the courts of competent jurisdiction in Vietnam, unless the parties agree otherwise in writing.

BACODO reserves the right to modify or update these Terms at any time.

The new version will take effect from the time it is published on BACODO's website.

Continued use of the services after the Terms are updated constitutes acceptance of those changes.